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Surprise! Impaired users think content is most important too. By Marisa | December 8th, 2005

In a study of a few internet users with various physical impairments, Clarity of content – using straightforward language and a clear, simple layout – was regarded by 88% as ‘very important’. Good navigation – the ability to know where you are within a site – was regarded as very important by 65%, followed by the use of meaningful and clear hyperlinks (63%).

Top five annoyances
1. Not having in-site search
2. No sitemap
3. No internal page navigation/skip to content/back to top links
4. Pop-ups
5. Inability to change font size/colour contrast

Top five most useful features
1. Having in-site search
2. Having a sitemap
3. Clear, well labelled links
4. Having internal page navigation
5. Ability to personalise page view/font size

Full story here.

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